Frequently Asked Questions
Everything you need to know about bringing Ellie Seattle quality into your home.
What is the standard shipping timeframe for furniture and decor?
Most in-stock items ship within 3-5 business days. Larger furniture pieces delivered via our white-glove service typically arrive within 2-3 weeks depending on your location.
Do you offer international shipping?
Currently, Ellie Seattle ships exclusively within the United States and Canada to ensure the safety and integrity of our home goods during transit.
What is your return policy for home textiles and accessories?
We accept returns on unused textiles and decor items within 30 days of delivery. Items must be in their original packaging with all tags attached.
Are your wood products sustainably sourced?
Yes, we prioritize sustainability. Our wooden furniture collections are crafted using FSC-certified timber and eco-friendly finishes to ensure a low environmental impact.
Can I track my freight delivery?
Absolutely. Once your order leaves our warehouse, you will receive a tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.